Work Life

DECEMBER 16, 2023

In high-stakes situations, like when you’re asking your boss for a raise, paying attention to what’s not being said can make all the difference. “Forensic listening is the art of finding and listening to clues,” Chip Massey, a former FBI hostage negotiator, told Fast Company writer Stephanie Vozza earlier this month. “It’s when and how people pause, what they emphasize, and what the tone of their voice communicates.

Training 119

Training Communication 119

Mad in America

DECEMBER 16, 2023

M any years ago, along with several other psychiatric aides, I participated in tackling a youth who hadn’t followed his behavior management “treatment plan,” and forced him into a seclusion room. I was new to the field and did as I was told. But the violence of the act left me upset and perplexed. The psychiatric hospital where this took place had been founded by Mennonites—a religious order with a strong pacifistic tradition.

Security 127

Security Government Planning Influencing 127

Work Life

DECEMBER 16, 2023

A low barrier to entry, the prospect of high commissions, and a high degree of flexibility—not to mention some wildly popular reality TV shows—made real estate one of the fastest growing professions in the U.S. Now its workforce is at risk of a decline, and unlike previous market downturns, it may never be the same again. That’s because the sector isn’t just facing the usual headwinds that come with a high interest rate environment and supply shortages, which resulted

Real Estate 116

Real Estate Flexibility Flexibility Supplies 116

Work Life

DECEMBER 16, 2023

One of the mantras of the pandemic era was “never let a good crisis go to waste.” Smart companies everywhere used the public health crisis to change their businesses in ways hard to imagine before, from remote work to greater DEI awareness to an emphasis on employee well-being. Now, we’re in another type of crisis—one that’s more difficult to understand and find value in.

Leadership 111

Leadership Technology Customer Service Computer 111

Work Life

DECEMBER 16, 2023

Persuasion is one of the first skills that I didn’t realize I was honing as I entered the workforce after college. I can trace it back to one of my first jobs in the sales department of Neiman Marcus. What started as tactfully trying to convince a customer that she did need both the black AND the blue designer ballet flats has evolved into motivating teams, driving client solutions, and leading an independent advertising agency.

Influencing 111

Influencing Problem-Solving Advertising Creativity 111