Tue.Jul 02, 2024

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Ingenious Ways to Improve Your Customer Experience

The Receptionist

The experience you provide your customers matters—possibly more than anything else your business does. Since they’re the reason your business exists, building trust with them is crucial. This trust keeps them coming back to purchase your products or services time and again. Before social media, word-of-mouth was the best way for businesses to “get their name out there.

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HubSpot Faces Cyberattack, Approximately 50 Customer Accounts Breached

Spiceworks

HubSpot has said that it is investigating and blocking attempts by threat actors to hack into customer accounts. The company claimed that at least 50 HubSpot targets have been breached. Learn more about the incident. The post HubSpot Faces Cyberattack, Approximately 50 Customer Accounts Breached appeared first on Spiceworks Inc.

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Digital Device Overload: How to Prevent Screen Fatigue 

Success

Though eyestrain is nothing new, the condition spiked during the pandemic as employees pivoted to working on screens from their homes and using Zoom nonstop to participate in meetings. Now the pandemic is over, yet remote work isn’t going anywhere. Enter the age of screen fatigue. Pamela Rutledge, Ph.D., MBA, and director of the Media Psychology Research Center , professor emerita of media psychology at Fielding Graduate University and a researcher and consultant focusing on how media influences

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Critical Security Alerts: Impact on Juniper Networks, D-Link, and GitLab Products and Services

Spiceworks

This roundup covers the latest critical security flaws impacting D-Link and Juniper Networks routers and GitLab CI/CD pipelines. Find out more about the threats and recommendations for risk mitigation. The post Critical Security Alerts: Impact on Juniper Networks, D-Link, and GitLab Products and Services appeared first on Spiceworks Inc.

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An update on consumer sentiment in Asia-Pacific

McKensey

McKinsey’s latest ConsumerWise Survey finds consumers in the region reacting differently to ongoing economic uncertainty. Companies should take note.

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Critical OpenSSH Server Vulnerability Allows Remote Code Execution

Spiceworks

OpenSSH maintainers have patched a critical vulnerability that could allow unauthenticated remote code execution on servers. Find out more about the flaw and its implications for glibc-based Linux systems. The post Critical OpenSSH Server Vulnerability Allows Remote Code Execution appeared first on Spiceworks Inc.

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Unpacking the mysteries of productivity

McKensey

Leading economist Chad Syverson speculates about the ingredients in productivity’s secret sauce.

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Can Europe compete in the race to develop and deploy generative AI?

McKensey

Alexander Sukharevsky, senior partner and global leader of QuantumBlack, AI by McKinsey, says Europe enjoys several competitive AI advantages, including talent, culture, and a regulatory framework.

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Bala Consulting Engineers Offices – Wayne

Office Snapshots

Meyer partnered with Bala Consulting Engineers to bring to life their vision of a destination headquarters that prioritizes employee health and innovation and supports a 100% in-person workforce. Meyer, a national award-winning architecture and design firm based in Ardmore, PA, redesigned Bala Consulting Engineers’ Philadelphia headquarters according to WELL Building Standards™ to create an office space that showcases their brand and culture, promotes a healthy and safe environment, and highligh

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Incentivizing Wellness: Creative Ways to Encourage Employee Participation in Corporate Wellness Programs

CoreHealth Workplace Wellness

To create a successful corporate environment, companies need to promote and support healthy habits among their employees. Healthy employees are more productive, have fewer absences, and are less prone to burnout. Corporate health programs are an effective way to improve employee well-being with a range of offerings, including exercise programs, mental health support, and nutritional support.

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These 3 policies can help reduce burnout in the workplace

Work Life

Workers are burning out , and companies are feeling the consequences. According to a survey by Isolved , nearly 7 out of 10 employees experienced burnout in 2023, and 72% of those employees reported feeling that it negatively affected their productivity. Those numbers haven’t gotten better today. An alarming 82% of employees still feel at risk of burnout, according to a 2024 study by Mercer.

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Chris Winfield and Jen Gottlieb Share How to Maximize AI for Your Business and Build a Brand with Impact

Success

If Nora Ephron’s romantic comedies were set in the late 2010s, she might have written a meet-cute that looked a lot like Jen Gottlieb and Chris Winfield’s. Gottlieb moved to New York City to study musical theater. She’d landed a role in the Broadway national tour of The Wedding Singer and then spent years hosting a VH1 show called That Metal Show —no matter that she wasn’t exactly a fan of heavy metal music. “Before I knew it, five years had gone by, and I had built

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3 ways AI can smooth our inevitable move to a 4-day workweek

Work Life

The amount of time people spend “at work” has changed significantly over the last few centuries. Robert Whaples, a professor of economics at Wake Forest University has mapped out the history of hours of work in the U.S., which reveals a gradual decline from working “first light to dark” (70+ hours a week) to the passing of the Fair Labor Standards Act in 1938, which eventually established the 40-hour workweek.

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The McKinsey Crossword: In the Zone | No. 187

McKensey

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.

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Cybersecurity Threats: Expert Tips to Protect Your Business From Cyberattacks

Success

Earlier this year, I called my son’s pulmonologist at Lurie Children’s Hospital to reschedule his appointment and was met with a busy tone. Then I went to the MyChart medical app to send a message, and that was down as well. A Google search later, I found out the entire hospital system’s phone, internet, email and electronic health records system were down and that it was unknown when access would be restored.

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Greece goes against the flow by opting for a six day working week

Workplace Insight

While countries around the world are exploring the idea of shorter work weeks, Greece has taken what many people may think is a surprising step in the opposite direction. In an effort to boost productivity, the country has implemented a mandatory six-day workweek for certain employees. This move comes despite Greece’s recent economic recovery following its financial crisis.

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Equitable AI for All: How Developers Combat Bias in AI Algorithms

Success

Bias and discrimination are often inadvertently built into the algorithms we rely on. Here’s how some tech developers working toward equitable AI are correcting that. Data scientist and author Meredith Broussard doesn’t think technology can solve most of our issues. In fact, she’s concerned about the implications of our dependency on technology—namely, that technology has proven itself to be unreliable and, at times, outright biased.

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How Cisco Connects Purpose and DEIB to Profit and Growth

Great Place to Work

Here’s how DEIB programs can become essential business drivers that lead to stronger business results. Does purpose drive profit? Great Place To Work® research has found that when companies embrace their purpose and have clear communication from their leaders about how purpose is connected to performance, companies have better performance. Cisco, No. 2 on the Fortune 100 Best Companies to Work For® List in 2024 , draws a direct line between its purpose and its business performance.

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Why closing the small business productivity gap can create enormous value for economies

McKensey

Micro, small and medium-size enterprises (MSMEs) play an underappreciated and outsized role in the global economy, accounting for 90% of businesses. Yet small businesses struggle with productivity in comparison with large companies, despite them playing a central role in economic growth. Recent research from the McKinsey Global Institute highlights important implications on how best to tackle the MSME productivity problem, write Olivia White and Anu Madgavkar in World Economic Forum.

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Understanding Our Economy: Q&A with Economic Commentator Kyla Scanlon

Success

Kyla Scanlon began creating educational content about the economy when the pandemic hit because she realized that people needed to understand the economy. Her content took off and she soon developed a following on social media for her videos that unpacked the economy without all the muddled jargon. Since then, Scanlon has contributed to Bloomberg Opinion , The New York Times and New York Magazine and is credited with coining the term “ vibecession ,” which argues that how people feel about the e

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36 million U.S. workers could be protected from excessive heat under this new Biden proposal

Work Life

The Biden administration proposed a new rule Tuesday to address excessive heat in the workplace , as tens of millions of people in the U.S. are under heat advisories due to blistering temperatures. If finalized, the measure would protect an estimated 36 million U.S. workers from injuries related to heat exposure on the job — establishing the first major federal safety standard of its kind.