Wellable

AUGUST 3, 2022

A phenomenon that has led to some of the most profound changes in workplace history is known by many names – The Great Resignation, Reshuffle and Attrition, to list a few. Yet, the effect organizations are feeling is the same. Competition for talent is fierce, and retention is even harder. A study by McKinsey showed that 40% of employees are thinking about leaving their job in the next three to six months, consistent with the data from a Pew Research Center survey earlier this year.

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246

Jen Lawrence

AUGUST 1, 2022

CRM (client relationship management) forms are one of the most effective ways to gather or share information with a client. When used well, CRM forms can cut down on the number of emails and meetings you may have to have, as well as save your sanity by easily documenting details. . What do I mean by “forms”? Forms refer to any information collection function inside a CRM.

Onboarding 130

Onboarding Communication Creativity Controlling 130

Tanveer Naseer

AUGUST 3, 2022

Most of us find it challenging to communicate with people whose styles and opinions are very different from our own. Learning to listen respectfully and attentively to coworkers and employees, regardless of the cultural or personality differences, is a critical skill that should be developed by anyone who is motivated. Click to continue reading.

Communication 138

Communication Learning Teamwork Leadership 138

Success

AUGUST 1, 2022

Nice people don’t always finish first. The more money at stake, the more cutthroat a business is likely to be. All the hedge fund managers in Greenwich, Connecticut, probably didn’t pay for their Ferraris by being nice to people. But what works on Wall Street—at least some of the time—is probably not going to work on Main Street. And Kansas-based Advisors Excel built its business the old-fashioned way—with honesty and care not only for its clients, but its employees, too.

Insurance 131

Insurance Delegation Work Ethic Influencing 131

Wellable

AUGUST 1, 2022

It seems that the virtual reality world is no longer limited to the escapism of video games.

Technology 299

Technology 299

Great Place to Work

AUGUST 2, 2022

Supporting this neglected employee demographic has a profound impact on your business. The numbers are wretched. Equal Pay Day for Black women in 2022 is Aug. 3. That means Black women will work an additional 214 days before they catch up to the 2021 earnings of white, non-Hispanic male colleagues. According to the National Women’s Law Center , Black Women only receive 63 cents for every dollar paid to white male workers.

Leadership 96

Leadership Communication Learning 96

Go Burrows

JULY 31, 2022

Lynn Walder utilizes her 20+ years of executive administration experience across 10 different industries to support the organizational, psychosocial & leadership learning aspects of Founder CEOs (and their Executive Leadership Teams) with their business-building journeys. In this episode of The Leader Assistant Podcast , Lynn and I chat about her career and personal experience working closely with founder CEOs.

Leadership 83

Leadership Mentoring Sales Consulting 83

Vantage Circle

AUGUST 5, 2022

Culture eats strategy for breakfast. That's a common (and true) phrase we all have heard. But there's a catch. Your culture won't hold up well over the next ten years unless it is flexible and prepared to adapt to any scenario. In today's world, culture only won't suffice, and you need an adhocracy culture. What exactly is an adhocracy culture?

Flexibility 78

Flexibility Flexibility Technology Creativity 78

Eat Your Career

AUGUST 2, 2022

This video is an excerpt from a live training session with Chrissy Scivicque, Career Coach & Corporate Trainer. The full video (“Overcoming an Overwhelming Workload”) is available in the Career Success Library. The article below summarizes the video content. A lot of people, particularly Administrative Professionals really struggle with delegation.

Delegation 59

Delegation Supervising Equipment Coaching 59

Ruby

AUGUST 4, 2022

One thing I’ve learned over the years writing for Ruby is that virtual receptionists are kind of a tricky concept. When I tell people I work for a company famous for its virtual receptionists, some think I’m talking about virtual assistants. Other people assume I’m talking about customer service bots. Or an auto dialer system. Or a call center.

Customer Service 52

Customer Service Small Business Learning 52

Success

AUGUST 4, 2022

Step one, check out this list of books to help boost your productivity. 1. When: The Scientific Secrets of Perfect Timing. By Daniel H. Pink. We live our lives by the timing we create for ourselves—when to leave for school, head to work, drive home, make meals, get the kids ready for bed—the list goes on. In When , author Daniel Pink discusses the science of timing, including the effect it has on mood and productivity, the importance of breaks and the behavioral changes that tend to occur.

Multitasking 115

Multitasking Delegation Creativity Time Management 115

Great Place to Work

AUGUST 4, 2022

With rumblings of a recession on the horizon for 2022, many of us – employers and employees alike – are feeling the pressure. Employers are worried about how to generate revenue during an economic downturn, while employees are fearful for their jobs during a period typically synonymous with mass layoffs. But these two seemingly opposing sides go more hand-in-hand than you may think.

Supplies 52

Supplies Leadership Promotion Decision Making 52

Eat Your Career

AUGUST 1, 2022

As most professionals know: You don’t need a formal leadership title to be a leader! But, what exactly does “informal” leadership really look like? The concept can be a little fuzzy. Many professionals want to embrace leadership principles, but they worry about appearances. They don’t want to look like they’re overstepping or crossing some invisible boundary in their job description.

Leadership 59

Leadership Learning 59

Productivityist

AUGUST 3, 2022

Mike is back once again with an episode from the vault. If you’re a Todoist user or you just love to-do list apps, then you’re going to love this episode. Amir Salihefendic is the founder and CEO of Doist (the makers of Todoist ). We discuss what prompted him to create Todoist, what system he uses to complete his tasks, and dive deeper into what it’s like to work on developing a task management application in today’s age.

Time Management 52

Time Management 52

Success

AUGUST 3, 2022

Day 1. The two emails come before noon on a Monday. One confirms interest in a story I’ll write about a trip to North Dakota. The other offers me an unsolicited assignment to write about the relationships that formed after a retired soldier suffering from post-traumatic stress disorder sent his Purple Heart to a NASCAR driver. Sold in 2 hours, 14 minutes, those two deals represent more than half a month’s typical pay for a freelance writer like me.

Sales 111

Sales Controlling Mentoring Reporting 111

Ruby

AUGUST 2, 2022

We’ve all been in situations where a customer says something to or about us out of frustration. As business owners and employees, we learn to bite our tongues of retaliation and reply with understanding and patience. This is one element of emotional intelligence , defined by Verywell Mind as “the ability to perceive, control, and evaluate emotions.” Here at Ruby, our virtual receptionists call on their emotional intelligence countless times per day – whether it’s making meaningful connections, p

Customer Service 52

Customer Service Communication Problem-Solving Equipment 52

Ask a Manager

AUGUST 1, 2022

This post, candidate showed up in-person for a Zoom interview “to demonstrate their interest” , was originally published by Alison Green on Ask a Manager. A reader writes: As part of my job, I’m responsible for hiring processes for director level positions. We first conduct a phone screening, then a Zoom interview, and then pay for finalist candidates to visit our city for the the final round of interviews.

Interviewing 53

Interviewing 53

Jen Lawrence

AUGUST 4, 2022

Most business models today require an email marketing system to communicate with clients and customers. Whether a product or service-based business, you need to collect email addresses and provide engaging content to your subscribers. . To ensure your emails are actually reaching your audience and the system is operating well, there are a few pro tips you’ll want to consider.

Mailing 130

Mailing Cleaning Security Communication 130

Success

JULY 31, 2022

If you’ve ever done something you regretted (and come on, who hasn’t?), you’re not alone. In fact, you are in the company of… hmmm… let’s see… how many people are there on the planet? The reality is that we all do stupid or selfish things at times. I know I do. Like the time I forgot about the side mirrors on my car while reversing out of a parking lot.

Cleaning 111

Cleaning Learning 111

Success

AUGUST 5, 2022

For most people, the inefficient and faulty nature of memory can cause frequent hassles, from forgetting to pick up dry cleaning to drawing blanks on important new names. Many people also regret how much they could improve their lives and businesses if they could only retain more information from reading materials. Ron White , a top memory expert, believes that anyone can shock themselves with how much their amazing brain can store using a simple streamlining method.

Computer 111

Computer Correspondence Cleaning Construction 111

Success

JULY 30, 2022

“I have always had a rather dark personality, a mixture of melancholy, pessimism and irony,” says Eric Wilson, an English professor at Wake Forest University in Winston-Salem, North Carolina. Throughout his life, family and friends have implored him to cheer up. He was instructed to smile more and scowl less—and perhaps seek counseling. Friends asked, “Why can’t you just be in a better mood?”.

Manufacturing 111

Manufacturing Creativity Promotion 111

Success

JULY 31, 2022

I built 17 different companies before starting my first publicly traded company nearly 13 years ago. After seven years of watching other real estate companies adapt to shifting markets and new realities, I saw and capitalized on an opportunity to do things differently. It started with a new agent compensation structure and has evolved to include completely virtual teams and the acquisition of organizations that help fuel our growth, like this magazine and the metaverse company, Virbela.

Real Estate 105

Real Estate Leadership Learning 105

Success

AUGUST 3, 2022

When you think of best-selling children’s books, you probably don’t imagine nonfiction. Well, maybe it’s time to start. As adults, we tend to forget how alluring true stories are to kids. We assume, perhaps incorrectly, that children prefer to be plied with fantastical tales unlike anything they might see in the real world. Thankfully, Maria Isabel Sánchez Vegara is not one of those grown-ups.

Creativity 105

Creativity Learning 105

Success

AUGUST 1, 2022

At this moment, I’m on a plane to what should be a long R&R weekend in Cancun, Mexico. Instead, I’m writing this editor’s note and acknowledging, once again, my ongoing relationship with procrastination. I’d love to tell you that it wasn’t always this way. I’d love to tell you that once upon a time, I set a writing deadline and stuck with it. Instead, I’ll share my writing process, which goes something like this: Get excited about the topic and dive immediately into research and interviews.

Learning 102

Learning Creativity Interviewing 102

Success

AUGUST 2, 2022

Once upon a time, Thales of Miletus, one of the seven sages of Ancient Greece, was asked, “What is difficult?” His reply was, “ To know yourself. ”. Compared to how easily we perceive our external environment, our view of our inner self does not come naturally. It requires humility to bridge the gap between who we think we are and who we are in reality.

Equipment 99

Equipment Influencing Creativity Controlling 99

Success

AUGUST 1, 2022

My friend had just taken his company public. He was worth a fortune (think winning the lottery every week for a year). I wanted to know the details, so I said: “You had a big vision. You fought for it every day. Naysayers lined your path. Yet you never gave up. And now you’re the CEO of a publicly traded company that has pioneered an entire industry.

Banking 91

Banking 91

Ask a Manager

AUGUST 1, 2022

This post, my younger employee doesn’t know professional norms , was originally published by Alison Green on Ask a Manager. A reader writes: I’m a 30-year-old female manager. We recently hired a new employee who is 25 who came highly recommended and will be building out a role that we haven’t had filled in years. Despite the fact that our age difference isn’t large, I am kind of amazed by the generational difference between us (millennial/Gen Z).

Verbal Communication 52

Verbal Communication Coaching Learning Communication 52

Ask a Manager

AUGUST 3, 2022

This post, I own a game store with a terrible manager who I’m afraid to fire , was originally published by Alison Green on Ask a Manager. A reader writes: I own a small (game store) retail business and the store manager I hired to run my business sucks. The store sales have been terrible. The orders he’s been placing of merchandise for our shelves have been terrible and he’s buying way too many items that we don’t need or won’t sell and doesn’t buy the actual products we need that customer

Sales 48

Sales Retail Food Legal 48

Ask a Manager

AUGUST 2, 2022

This post, can I change teams because of my coworker’s values, I’m working for my parents’ business, and more , was originally published by Alison Green on Ask a Manager. It’s five answers to five questions. Here we go…. 1. Can I ask to change teams because of my coworker’s values? I have an issue that’s minor compared to some I’ve read, but it’s big to me.

Cubicle 46

Cubicle Interviewing Advertising Office Policies 46

Ask a Manager

AUGUST 4, 2022

This post, do I have any recourse when an employer ghosts me after saying a job offer is coming? , was originally published by Alison Green on Ask a Manager. A reader writes: I’m really frustrated at the way employers treat potential hires and would like to know if I have any recourse for the way I’ve been treated. Over the last three months, I’ve been interviewing for executive assistant roles.

Legal 42

Legal Interviewing Planning 42

Ask a Manager

AUGUST 2, 2022

This post, my company wants us to sign a loyalty oath , was originally published by Alison Green on Ask a Manager. A reader writes: My workplace is incredibly weird and, oftentimes, problematic. In the past there have been issues with religious harassment, sexual harassment, and general abuse all coming from management and administration. You can’t complain to HR because they are part of the harassment as well.

Legal 45

Legal Reporting 45

Ask a Manager

AUGUST 1, 2022

This post, friend says we’re not supportive enough of their business idea, my boss sleeps in meetings, and more , was originally published by Alison Green on Ask a Manager. It’s five answers to five questions. Here we go…. 1. My friend says we’re not supportive enough of their business idea. I know someone who wants to start their own business in the hospitality industry as their retirement plan (they’re close to that age) — a bed and breakfast.

Salary 41

Salary Creativity Interviewing Banking 41

Ask a Manager

AUGUST 3, 2022

This post, I can’t handle my boss’s stories about her emotionally abusive relationship , was originally published by Alison Green on Ask a Manager. A reader writes: I’m in my early 20s and I’ve been in my role for two years. It’s my first proper professional job in an office. I’m mostly remote and I’ve met my manager in person only a dozen times (she lives in another state).

Training 41

Training 41

Ask a Manager

AUGUST 3, 2022

This post, my coworker is being a jerk because she’s pregnant, working near a throat-clearer, and more , was originally published by Alison Green on Ask a Manager. It’s five answers to five questions. Here we go…. 1. Should my coworker be allowed to be a jerk to me because she’s pregnant? My coworker Maria is pregnant and due any day. I have not been pregnant but between family and friends, I know the end stage is deeply uncomfortable and puts people in bad moods.

Interviewing 38

Interviewing Onboarding Computer Equipment 38

Ask a Manager

AUGUST 4, 2022

This post, should employees be paid differently based on where they live? , was originally published by Alison Green on Ask a Manager. It’s the Thursday “ask the readers” question. A reader writes: I’m curious about your thoughts on a question some of the smartest people I know fundamentally cannot agree on: should a salary be based on the value of the labor, or the subsistence of the laborer?

Salary 38

Salary Project Management Flexibility Flexibility 38

Ask a Manager

AUGUST 2, 2022

This post, my overpaid coworker is rude, rarely here, and calls us “uptight” and “slaves” for caring about our jobs , was originally published by Alison Green on Ask a Manager. A reader writes: I have a coworker, Cersei, who is “politely” condescending. Her demeanor and tone sound nice, but her words are unprofessional and, quite frankly, rude.

Influencing 38

Influencing Leadership Reporting 38

Ask a Manager

AUGUST 4, 2022

This post, I gave notice 2 months ago but I’m still here, I can’t get a raise without taking on more work, and more , was originally published by Alison Green on Ask a Manager. It’s four answers to four questions. Here we go…. 1. I gave notice two months ago, and I’m still working here. I have been working at a part-time job for the past three years.

Real Estate 37

Real Estate Problem-Solving Salary Administrative Assistance 37