Ruby

NOVEMBER 23, 2021

Despite appeals from retailers big and small for customers to get their shopping done early this year, the National Retail Federation is projecting that holiday sales from November to December will grow by 8–10% from last year. The challenges aren’t just affecting retailers. Learn more.

Retail 52

Retail Supplies Sales Customer Service 52

Ruby

OCTOBER 5, 2021

Pop quiz: Can you name the fastest-growing segment of small businesses in the United States? A) Retailers B) Construction firms C) IT companies D) Healthcare providers Okay, to be honest, this is kind of a trick question. I’m talking about Hispanic- and Latinx-owned businesses. What am I talking about?

Small Business 52

Small Business Retail Banking Healthcare 52

Work Life

OCTOBER 30, 2023

The frequency and quality of feedback that managers seek and act upon, the transparency an individual experiences, and managers’ willingness to own up to and learn from their mistakes all play a significant role in building trust and creating psychological safety, which in turn can help engage employees.

Consulting 116

Consulting Flexibility Flexibility Reporting 116

Ruby

AUGUST 16, 2021

Today, we’d like to shout out some of the other businesses that have built their brands by elevating their customers’ experiences and wowing the people they serve. Nordstrom Nordstrom is well-known in the retail world for its generous return policy and world-class customer service. Listen and learn. Commit and deliver.

Customer Service 52

Customer Service Purchasing Problem-Solving Small Business 52

Ruby

FEBRUARY 1, 2022

Today, small business websites have replaced the need for consumers to flip through physical directories. As a home services business, you may think that website chat is for larger companies like banks or retail outlets. Interested in learning how? Learn how to find and analyze your website traffic.

Customer Service 52

Customer Service Retail Banking Communication 52

Ruby

JULY 21, 2023

Does your business stay busy year-round…or do you have distinct busy and slow seasons? Seasonal business types include tax preparation, landscaping, holiday retailers, certain vacation resorts, and many others. If you’re in a business with predictable slow periods, congratulations! Another tactic?

Maintenance 52

Maintenance Software Retail Computer 52

Ruby

JULY 18, 2023

Finding funding Small business loans are an option but require putting up collateral. Since law firms don’t get a lot of “walk-in” business like a retail store, you might think the geographic location itself isn’t that important…but it is! To learn the details, check out Clio’s key benefits for your firm! #3:

Legal 52

Legal Purchasing Software Advertising 52

Attendance Bot

FEBRUARY 3, 2025

This structure is especially common in startups and small businesses, where quick decision-making and flexibility are crucial. This type of structure promotes collaboration and adaptability, making it particularly effective in environments that require cross-departmental coordination, like retail or global businesses.

Payroll 52

Payroll Small Business Reporting Flexibility 52

Ruby

JULY 23, 2020

And I’m so excited to introduce our panelists today as part of our small business series: Business Unusual. Katie Hurst: Today, we’re going to be talking about moving forward, discussing what comes next and how businesses are planning ahead. We’re a sweepstakes and promotions agency for retailers.

Advertising 52

Advertising Small Business Retail Banking 52

Ruby

AUGUST 3, 2020

Ready to learn about some customer winback, remarketing, and reengagement strategies? Alice + Olivia Why it works: We’re moving past emails here and into the realm of more foundational business practices. Unlike many retailers, however, Alice + Olivia didn’t simply close up shop or redirect customers to their online store.

Customer Service 52

Customer Service Retail Security Mailing 52

Ruby

FEBRUARY 17, 2021

Anyway, in this article, you’ll learn… what an answering service is different ways answering service providers price their services and plans why cheaper doesn’t always mean better how the right answering service pays for itself …and more. Learn more about the power of virtual receptionists for your business!

Automotive 52

Automotive Real Estate Sales Small Business 52

Vantage Circle

SEPTEMBER 6, 2019

Here in this blog, not only are we going to look at niche marketing with examples but we will also learn a few strategies. It makes sense for not only small businesses but also medium-sized businesses to cash in niche markets. Lefty’s is a San Francisco based retail outlet for, no prizes for guessing, left-handed people.

Advertising 40

Advertising Retail Salary Catering 40

Ruby

FEBRUARY 8, 2022

According to a recent LinkedIn survey, a whopping 94% of employees “would stay at a company longer if it simply invested in helping them learn.” A fair number of our own team members here at Ruby used to work in retail, hospitality, education, food service, and other careers that equipped them with strong customer communication skills.

Training 52

Training Onboarding Small Business Interviewing 52

Ruby

JULY 3, 2020

Katie Hurst, Ruby’s Director of Strategic Communications, takes the mic in this edition of Business Unusual, interviewing Nalini Prasad, Chief Strategy Officer at BluShark Digital , about the power of local marketing and the importance of Google My Business. But more importantly, how can you get reviews on your Google My Business?

Small Business 52

Small Business Controlling Legal Communication 52

Success

FEBRUARY 25, 2023

Taking on a risqué ad campaign is no more dicey than starting a business in the first place, Verdi points out. You have an advantage in that you are close to decision-making and can work from the gut ,” he says to small-business owners. Large corporations often lose that edginess that connects with consumers.”

Advertising 52

Advertising Construction Retail Small Business 52

Ruby

SEPTEMBER 30, 2019

And the best answering service providers create meaningful, personal connections with every caller, ensuring your business stands out as truly attentive and customer-centric. Unlike the traditional answering service in the form of large call centers, Ruby’s virtual receptionist service is rooted in the small business experience.

Customer Service 52

Customer Service Real Estate Sales Automotive 52

Ruby

DECEMBER 10, 2019

Continue reading to learn… how live chat works 5 live chat benefits the differences between different kinds of live chat services how much live chat services cost and more! It all adds up to increased customer satisfaction, increased revenue, and a maximum business opportunity—at a minimum overhead cost. How does live chat work?

Customer Service 52

Customer Service Sales Banking Communication 52

Ruby

MARCH 23, 2022

In this article we’ll explore what affiliate marketing is, what differentiates it from other strategies, and whether or not it’s the right fit for you or your business. (If If you’re interested in learning more about Ruby’s Affiliate Program, scroll to the bottom or click here.) Click here to learn more.

Advertising 52

Advertising Influencing Promotion Networking 52

Ruby

DECEMBER 6, 2021

It’s not just the retail industry that endures extraordinary pressure and stress around this time of year. Ruby’s highly trained, professional virtual receptionists are available right now to relieve the pressure of this challenging time for your business. The crowding and pushing make me wince.

Mailing 52

Mailing Customer Service Retail Supplies 52

Ruby

APRIL 25, 2021

If your business has a very high volume of website traffic or lots of frequently asked questions, an automated lead capture tool can free up you and your staff to deal with the more complex issues or with customers who are ready to make a purchase or an appointment.  appeared first on Ruby Receptionists and Live Chat.

Purchasing 52

Purchasing Automotive Customer Service Healthcare 52

Ruby

DECEMBER 6, 2021

It’s not just the retail industry that endures extraordinary pressure and stress around this time of year. Ruby’s highly trained, professional virtual receptionists are available right now to relieve the pressure of this challenging time for your business. Learn more. The crowding and pushing make me wince.

Customer Service 52

Customer Service Retail Supplies Controlling 52

Ask a Manager

SEPTEMBER 14, 2020

She is a college student who works for a couple who owns a small business. Her responsibilities have morphed from retail sales to running many of the daily operations of the business. A reader writes: I’m writing on behalf of my cousin. The whole situation is a little bit wacky.

Sales 42

Sales Retail Planning Consulting 42

Ruby

MARCH 25, 2021

Beyond simply investing in new tools, take the time to learn how to use and get the most value out of them. Again, remember that these retailers didn’t become omnichannel legends overnight. The same holds true for your business. Learn about optimizing customer experience in our guide: Happy customers, efficient businesses.

Customer Service 52

Customer Service Purchasing Technology Sales 52

Ask a Manager

DECEMBER 19, 2018

I understand that managers get to have friends, but I also recently learned that this group has a private Facebook message group. I’m working my first retail job at a small business, where I am also a new employee. I’ve had some trouble fitting in with the new group, with a certain subset being especially close.

Food 30

Food Retail Interviewing Small Business 30

Ask a Manager

MARCH 13, 2018

The only job I’ve ever had was a part-time position in a very small business — and by “small,” I mean eight employees max, counting myself and the owner. I held the job for seven years, from when I was hired during high school until it went out of business two years ago. So it should be fine.

Mailing 20

Mailing Retail Interviewing Finance 20

Ask a Manager

SEPTEMBER 21, 2022

Several years ago I was working in a retail job that involved services for customers (a jewelry counter that also offered watch battery replacement and band changes/resizing). I work in HR for a company that includes jobs that are very entry-level, think retail, quick-service restaurants, roles like that. What language should I learn?

Interviewing 38

Interviewing Salary Problem-Solving Sales 38

Vantage Circle

MAY 6, 2024

Learning and Development : Includes training modules, skill assessments, and resources for career growth. The learning curve is slightly steep. An All-in-One Platform, Leapsome is an intelligent people enablement platform that combines performance reviews, goal setting, learning, and engagement tools. Hard to navigate at times.”

Software 107

Software Onboarding Payroll Prioritization 107

Vantage Circle

MAY 6, 2024

Learning and Development : Includes training modules, skill assessments, and resources for career growth. The learning curve is slightly steep. An All-in-One Platform, Leapsome is an intelligent people enablement platform that combines performance reviews, goal setting, learning, and engagement tools. Hard to navigate at times.”

Software 52

Software Onboarding Payroll Communication 52

Success

FEBRUARY 15, 2022

In the process, he learned a lot about what the community needed and the role which digital ignorance played, and made it his business to understand the problems, know what resources were available and find solutions. James believes that we have all learned significant lessons in our lives that will ultimately serve us.

Real Estate 124

Real Estate Coaching Mentoring Sales 124

Work Life

FEBRUARY 17, 2025

Understandably, those retailers are livid. Complaints pour in day after day, and you start to wonder if the business will survive. Yet its critical that they do learn to stay calm, because thats what will set the tone for the rest of their team. Here are a few principles that Ive learned about that can help you do just that.

Small Business 97

Small Business Prioritization Retail Sales 97

Success

MARCH 19, 2025

This is especially true for smaller, private businesses that have a few key employees necessary for the business to function. Its a big reason why many small businesses close their doors when the owner retires, says Barkman. This is especially helpful in the context of succession planning in a small business.

Planning 92

Planning Bookkeeping Leadership Training 92

Success

FEBRUARY 4, 2025

As you will learn, Lohrenz is a world-class leader, author, speaker and changemaker who is a pioneer in the world of aviation. Their entrepreneurial ventures and leadership roles are rooted in a deep belief that there is always more to learn, more to achieve and more ways to make a positive impact.

Influencing 105

Influencing Automotive Real Estate Leadership 105

Work Life

MARCH 18, 2025

businesses are technically considered small businesses. Another retail client has automated more than 1,000 decisions since implementing Gone, which has streamlined the clients process for more than 100 stores with different time-off rules and processes. Chamber of Commerce, 99.9% of all U.S.

Payroll 40

Payroll Bookkeeping Retail Onboarding 40

Work Life

MARCH 16, 2025

Most of us havent spent much time thinking about tariffs since learning about the Revolutionary War in grade school. But tariffs can have far-reaching economic and political consequences, which King George III learned to his detriment 250 years ago. Whats a tariff and who pays it?

Small Business 67

Small Business Manufacturing Purchasing Government 67