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Reverse mentoring: 5 key reasons your business needs it

Insperity

Reverse mentoring is becoming a popular buzzword in business circles lately, but is it right for your company? When we think of mentoring, we tend to think of seasoned employees taking younger employees under their wings and teaching them the ins and outs of business. Reverse mentoring flips the script. Empower emerging leaders.

Mentoring 188
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How the Best Companies Are Using AI to Upskill Employees

Great Place to Work

Chatbots that train customer-facing teams Tony Bond, chief diversity and innovation officer at Great Place To Work®, shared an example of a sales team that uses AI to practice their pitch or hone their selling skills during a virtual roundtable held by Fortune. “It More than 1 million fewer email notifications sent annually to employees.

Banking 108
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Digital age workplace: Why soft skills matter more than ever

BMT Office Administration

As a result, new technologies, like generative AI tools, are popping up everywhere ( 65% of companies have already adopted them), and most employees are scrambling to acquire the technical skills required to use them. The pandemic and rapidly evolving technologies like AI and automation are forcing organizations worldwide to adapt.

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Creating a not-so-formal leadership development program

Insperity

Do a few of your in-house customer service reps need to learn the art of outside sales and contract negotiations? After all, your customer service reps are going to have to go on several sales calls with your top salespeople to absorb and learn before they’re ready to fly solo. Your training should align with these goals.

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Team vs. individual performance: Should you measure both?

Insperity

The rise of technology and an ever-changing marketplace mean that an employee’s ability to work well in a high-performing team environment grows in importance by the day. If your company restructures its appraisal process to focus on team performance, how will you provide feedback and mentor individuals? Were budgets met or reduced?

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How Your Succession Plan Can Improve Your Retention and Company Culture

Insperity

They should also spend time mentoring these employees and advising them on the unique challenges they’ll face. Preparing for vacancies at the middle and lower levels of your business, including positions like sales, administrative, technical and production, can help your entire company stay committed and future-minded.

Planning 212
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How Retail Design Insights Will Inspire Workplace Design

All Work

The new retail store is not focused solely on sales per square foot; that focus has shifted to tracking how many times the consumer wants to come back to the store, and to delivering an experience beyond what they can get through online shopping. Businesses can also apply this same thinking to their workplace technology upgrades.

Retail 200