The Receptionist

JANUARY 17, 2022

But burnout also occurred in all service-related industries, including food and retail. Here are 14 lessons learned from COVID-19 that will continue to affect office management. The health industry, particularly doctors, nurses, paramedics, and others on the front line, were especially susceptible to burnout.

Technology 130

Technology Government Retail Supplies 130

Ruby

DECEMBER 15, 2020

According to office manager and marketing director Sarah Kellam (emphasis added): “Our closing rate has been 75% higher with Ruby compared to when we were using another company that only offered a chatbot.” Kellam Mechanical has been using Ruby’s live chat for years, and has sustained high rates of service bookings online as a result.

Customer Service 52

Customer Service Multitasking Retail Communication 52

Chart Logic

AUGUST 26, 2019

Happy Patients are Loyal Patients In today’s modern world, people are seeking better experiences, no matter the landscape—from retail to hospitality to healthcare and so on. Thus, to create loyalty while drawing in new patients, patient satisfaction has become a rapidly growing focus for healthcare organizations.

Influencing 52

Influencing Healthcare Retail Communication 52

Ask a Manager

JUNE 28, 2016

– no office/professional experience – the most I’ve done is part-time retail gigs. I am job hunting in New York City for a luxury retail sales jobs. Maybe it’s a thing in luxury retail sales in NYC (I’d have no idea), but it’s not a thing in general. Do people still put phone numbers on resumes?

Retail 20

Retail Finance Networking Sales 20

Ask a Manager

DECEMBER 2, 2018

My manager scratches his butt before high-fiving us. I am a supervisor for a retail store and work with a sales manager who is very big on high-fives as motivation. However, I have seen him many times scratch his butt and then go to high-five someone. Is there another way to deal with this? This is weird indeed.

Problem-Solving 28

Problem-Solving Retail Office Management Sales 28

Ask a Manager

SEPTEMBER 1, 2016

The office manager and second-in-command from him took a 50% pay cut and gave up her own benefits so that there would be money for our benefits and bonuses. The office manager doesn’t know that we know and no one has said anything to her. Will staying in retail for a year or two after graduating hurt my job search later?

Retail 20

Retail Healthcare Interviewing Office Management 20

Ask a Manager

JULY 24, 2015

I submitted a resume for an office manager position at a small nonprofit, and was contacted a couple of days later by the administration director to set up a phone interview for the next day (Friday) or Monday. I am a non-exempt assistant manager at a large retail store in Pennsylvania. Are our new break rules legal?

Interviewing 33

Interviewing Legal Payroll Retail 33