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In customer support, we redesigned our onboarding process into a “buddy system.” These best practices have allowed us to improve measurable productivity in several metrics, including a 20% increase in the consistency in delivering new capabilities, improved sales agent efficiency, and improved customer and employee satisfaction.
Illovsky talked to Fast Company about how tech companies are recovering from the tumult of the past few years, what she’s seeing in the hiring market, and how return-to-officepolicies are redefining company culture. People still need engineers, sales leaders, and [recruiters]. That’s one.
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