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Reskilling: What is it and why is it important?

Insperity

For example, a retailer might reskill its in-store salespeople to work as remote customer service agents to support a change in focus from brick-and-mortar to e-commerce sales. Recruiting, interviewing, vetting and hiring new employees is expensive and time-consuming, even before you get to onboarding.

Payroll 319
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5 essential traits of effective everyday leadership

Insperity

A retail sales associate who exhibits the qualities of an everyday leader might go the extra mile to turn a bad customer experience around. For example, using tangible rewards, such as trips to Cancun for hitting a sales goal, works well for some employees. Everyday leaders know the right strategy takes some tinkering.

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How to Improve Your Client Relationships

Success

Camille Allen, Broker and retail business consultant Business: The Property Firm Where: Durham, N.C. I started my career in national corporate sales—a young black woman often attending golf outings with old, white, male Fortune 500 CEOs. “I tell them they will get a lot less than I know I’ll deliver.

Retail 116
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The Importance of Employee Recognition: With Statistics and Examples

Vantage Circle

It comprises elements such as onboarding processes, training and development opportunities, organizational culture, etc. For instance, the online shoe and clothing retailer Zappos , renowned for its exceptional customer service, strives to create a standout employee experience through its "Zollar" program.

Teamwork 111
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How Leaders Can Make Their Message More Memorable

Tanveer Naseer

I hear a similar exchange at retail stores, where you tell sales reps your shoe size and a few seconds later, they return to ask again. Company C : “Our talent acquisition, development and administration platform offers recruiting, onboarding, performance management, along with social network connectivity and data analytics.”

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What is rightsizing and how can it benefit your business?

BMT Office Administration

For example, many companies had to engage in rightsizing during the pandemic to shift their staffing resources to areas like e-commerce and home delivery that were thriving while areas like in-person retail dwindled. Still, it should be different for your company’s everyday Instagram posts or smaller sales transactions.

Retail 130
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What is live chat?

Ruby

In fact, live chat might be the most important sales and customer service channel today. Overcome sales objections. Retailers use live chat to resolve customer service issues and answer questions about orders and products. Sales and marketing teams use live chat to generate interest and turn prospects into customers.