Deconstructing silos to discover savings: The end-to-end excellence playbook for retailers
McKensey
AUGUST 12, 2024
Some of retailers’ most pernicious operational problems can be solved with an end-to-end transformation. Here’s what they need to do.
Architectural Innovation In A Post Pandemic World
All Work
OCTOBER 25, 2022
Among the biggest changes are a renewed focus on innovation and group problem solving, and the need for office spaces that support these styles of collaborative work. The development includes extensive indoor and outdoor areas combining retail, dining, entertainment, and office space with a Main Street vibe. Inside Out.
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The most useful leadership book you’ve never read
Work Life
JUNE 22, 2024
Some years ago, after a long career in magazines, I realized I needed to reinvent myself professionally and entered an unfamiliar work world in Big Retail. Its lessons may be more relevant than ever in today’s tumultuous retail environment. Like any new arrival, I had to learn to fit in.
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4 Questions To Empower Your Employees To Succeed When Things Go Wrong
Tanveer Naseer
NOVEMBER 29, 2023
Have you ever had the experience dealing with after-sales support where you not only get the runaround, but you spend days just trying to get someone on the phone to acknowledge your problem? That’s the situation my wife and I had to content with when we contacted a major retailer. Click to continue reading
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9 ways to turn team challenges into opportunities
Work Life
JULY 31, 2024
Christopher Salem , business acceleration strategist, Sustainable Success Coaching & Consulting Repurposing excess inventory into a partnership solution Years ago, a manufacturer I worked for experienced a major inventory problem with an international vendor.
Why the over 50s are leaving the workforce in huge numbers
Workplace Insight
MAY 1, 2022
The UK economy has a problem with its over 50s: following the COVID pandemic, they have been leaving the labour force en masse , causing headaches for businesses and the government. Perhaps the cost-of-living crisis will force the over-50s back into work, partially solving the UK’s labour shortages. Difficult days lie ahead.
Not All Stories Have Happy Endings—For This Entrepreneur, It Was Still Worth It
Success
DECEMBER 8, 2022
K-DEER was one of the first brands to make and market printed activewear in 2010 before it became an established retail department. “I Deer realizes that, through creating a brand to solve a problem for people like her, she also developed a community. “K-DEER Taking a leap. I had nothing to lose besides my ego,” Deer says.
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Companies are using apprenticeships to cope with labor shortages. Here’s why
Work Life
DECEMBER 8, 2023
I believe intense competition for skilled workers and high rates of front-line turnover aren’t two distinct problems but a single one with a common solution. The result is an initiative that the organization says is solving a key talent shortage while also enabling the company to make progress toward its equity mandates.
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Rebranding? 7 Keys to Ensure a Smooth Transition
Success
JANUARY 30, 2023
Consider what is at stake for customers, their problems and how you solve them. This person will also police internal and external communications (advertising, public relations, sales, retail sites, correspondence, etc.) The look, feel and message of a brand should tell one story. Every brand is heroic in some way.
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Here Is the Email Template To Use When You Want To Ask For An Introduction
Work Life
OCTOBER 16, 2024
As you know, in my role as the CEO of Euclid, I spend a lot of time with various retail and restaurant leaders understanding how we can provide the most impact in solving some of their most pressing customer acquisition and offline attribution problems. It was good to see you at the retail leaders’ dinner in Palo Alto in July.
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The top 3 skills you need to succeed in an AI-driven world
Work Life
AUGUST 14, 2024
In order to be a successful leader in the future you are always going to be looking for new sources of inputs to help solve problems, understand complex systems, foster specific actions, and personalize interactions. You have to help in problem solving with others.
The 3 Things Leaders Must Do To Build Meaningful Communities
Tanveer Naseer
SEPTEMBER 2, 2014
Max Brown (to learn more about the book and the numerous book retailers where you can buy a copy, click here to check out the book page on my website ). Treat “Interruptions” as Community Building Opportunities The modern workplace is demanding.
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‘Flextirement’ is the future of work
Work Life
DECEMBER 5, 2023
When you think of flextirement, you might think of someone who retired from their full-time career only to reenter the workforce, picking up a part-time role as a substitute teacher or retail position at the local store to keep busy or be social. However, this is not the case.
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20 Amazing Virtual Birthday Party Ideas For The Workplace in 2022
Vantage Circle
AUGUST 8, 2022
Virtual gift cards let employers choose from a wide range of retailers that cover almost every aspect of their employees' interests. Your employees get the freedom to choose from a wide variety of retailers and services making the gifting experience more memorable. Live streaming these concerts solves most of these problems.
How Women Are Rising in Business
Success
MARCH 8, 2023
According to Guidant, the highest number of women-owned small businesses were in retail (18%), followed by “food and restaurant” at 12% and “health, beauty and fitness services” at 10%. of women-owned businesses. The desire to stand up for “invisible” women inspired Sharon Hadary, D.B.A.,
Top 50 New Year Office Party Ideas
Vantage Circle
DECEMBER 13, 2023
Collaborate to solve puzzles and mysteries, fostering teamwork and problem-solving skills. Online Scavenger Hunt Conduct a virtual scavenger hunt with clues and challenges that team members can solve from their homes. Remember to check the availability of these plants from online retailers.
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Why Leaders Encourage Transformational Leadership in 2021
Vantage Circle
DECEMBER 12, 2020
He offers visions of what the world’s largest online retailer would become and how it could be delivered. It is also about creative thinking and problem-solving skills. Rightly engaged employees can bring practical solutions to a given problem. Bezos is the founder and executive chairman of Amazon. Risk Takers.
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How Caring Leaders Create High Performance Workplaces
Great Place to Work
JUNE 24, 2024
At Sephora , digging into the results of its “Racial Bias in Retail” study revealed the need for broader action. retailer brands to reduce racially biased interactions from the customer experience. To make real change, HPE’s employees play a crucial role in educating customers and solving problems creatively.
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Bots, agents, and digital workers: AI is changing the very definition of work
Work Life
OCTOBER 21, 2024
Over the past decade, the adoption of bots in business environments spanning healthcare, retail, banking, and a range of other industries has seen exponential growth. This includes enhancing skills like creative problem-solving, emotional intelligence, and strategic thinking. million in 2019 to $27.3 billion by 2030.
my employee refuses to lie to customers — but that’s our policy
Ask a Manager
NOVEMBER 22, 2021
We are a niche online retailer. The problem with that is obviously the optics are terrible, if a screenshot of such a message were to make it onto social media. That’s because your policy is the problem, not your employee. You could solve this by just posting your no-cancellation policy on your website.
Are Your Actions Setting Up Your Employees To Succeed?
Tanveer Naseer
OCTOBER 23, 2012
A recent experience my wife and I had with the customer service department for a major retailer also illustrated how a leader shows up in those moments can influence their employees’ perceptions of their roles and consequently, impact their organization’s ability to turn a problem into an opportunity to succeed.
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Why your business needs to invest in embedded BI
Workplace Insight
OCTOBER 17, 2023
This can increase agility, better problem-solving capabilities, and improve strategic planning. A well-known retail conglomerate adopted embedded BI to upgrade its operations. Real-world success stories In the era of digital transformation, businesses across the globe are embracing the power of embedded business intelligence.
Everything You Need to Know About B Corps and How They Can Drive Positive Change Globally
Success
AUGUST 14, 2024
Since its inception, the B Corp movement has grown exponentially, with more than 8,900 certified businesses in more than 101 countries, spanning 162 industries from retail and manufacturing to finance and technology. This network provides opportunities for leadership, collaboration, learning, growth and collective problem-solving.
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Building an effective performance management system: The framework for excellence
Office Vibe
OCTOBER 18, 2023
A retail giant using the Balanced scorecard framework tracks financial metrics like revenue growth, customer metrics through satisfaction scores, internal process efficiency like inventory management, and learning and growth through employee training results. So, what goes wrong? Adoption is one thing — results take time.
Employee Empowerment: Are You Doing it Right?
Vantage Circle
JULY 8, 2019
Let’s take the example of the World’s leading online retailer, Amazon. Creative thinking boosts problem-solving, a quality that any future leader must have. It helps in finding alternative solutions to problems and break assumptions. On the other hand, when you empower them, they become more responsible, more invested.
How to Launch (and Maintain) a Successful E-Commerce Business
Success
SEPTEMBER 6, 2021
According to Oberlo , a drop-shipping app created by Shopify, almost one-third of the world’s population is now shopping online, accounting for 18% of retail sales worldwide. A value proposition clearly tells someone who visits your website or gets stuck in an elevator with you: How you will solve their problem. No problem.
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how can I move from retail into a professional career?
Ask a Manager
DECEMBER 3, 2015
A reader writes: I currently work full-time at a large retail store as a department lead (no real management responsibilities). Is there any hope for me to change career fields, or am I doomed to remain in retail? how can I move from retail into a professional career? My educational history is also less than impressive.
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Whole Foods CEO: AI is going to fundamentally change every part of our business
Work Life
JUNE 30, 2024
We also have a really large store pipeline, especially when you compare the rest of visible retail right now. I’ll give a great example of one challenge that we want to help solve. The problem is that there are weather impacts that happen throughout the day. Most [competitors] are contracting stores versus growing.
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What Is Psychological Safety in the Workplace? How Leaders Can Build Psychologically Safe Workplaces
Great Place to Work
MARCH 31, 2023
He says that simple display of vulnerability opened the door for employees to raise other concerns, resulting in a far more effective problem-solving session. Acknowledge any uncertainties and foster a company culture of learning and problem-solving rather than blind following. We don’t have all the answers right now.’”
This is what wow-worthy customer service looks like.
Ruby
AUGUST 16, 2021
Nordstrom Nordstrom is well-known in the retail world for its generous return policy and world-class customer service. To hire and retain great people, offer them competitive pay and benefits, then allow them the freedom they need to be creative in solving problems and offering solutions. Invest in and empower your employees.
The Furniture Makers’ Company announces Design Guild Mark 2023 holders
Workplace Insight
MAY 27, 2023
Each distinct category has its own jury of renowned design experts who assess the submissions against a series of criteria, including: does the design demonstrate new and original thinking and problem solving? Each member of the panel is from the furniture, lighting, hospitality, commercial, retail, textiles or academic industry.
Introduction to Procedures: Usage, Terminology, and Tips for Getting Started
All Things Admin Blog
JANUARY 8, 2024
Example: The inventory management system in a retail business consists of various procedures, including ordering, receiving, stocking, and tracking products. Example: In a troubleshooting guide, a screenshot can show users the error message they may encounter on their computer screen, assisting in problem-solving.
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The benefits of data analytics in small business marketing
Ruby
JULY 7, 2022
A study on retailers has shown that brand recognition can increase annually by up to 2.7% This can be done either by pinpointing problems that need solving or milestones that need reaching. After all, consumers tend to engage in transactions with brand they’re aware of and have an affinity for. with data analytics.
AI Hacks for Your Business: 40 ChatGPT Prompts and How to Use Them Effectively
Launch Work Places
JANUARY 10, 2024
This is a powerful way to tap into many of its various applications, including: Problem-solving or answering questions. Develop a plan to transition a traditional retail business to e-commerce. This helps you figure out what works for your company and gets the responses you need. Summarizing data and information.
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Optimizing Your Business: Why Now is the Right Time for Vendor Management
Launch Work Places
DECEMBER 4, 2023
For example, if you own a retail boutique shop that buys wholesale clothing from a vendor, you need those items to arrive in a timely manner in order to sell them and earn profit. A good vendor will have strategies in place to ensure they can fulfill their commitments and problem-solve when things go wrong.
Supplies 52
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The secret ingredients to boosting your brand and winning customer loyalty
Ruby
JANUARY 24, 2022
For example: ⦁ A restaurant or retailer may source directly from local and organic producers or choose sustainable custom packaging for their products to advocate for the environment ⦁ A professional service provider, such as an attorney or financial advisor, can offer their services for free to under-served members of their local community. ⦁
10 Effective Company Core Values Examples To Take Inspiration From
Vantage Circle
JANUARY 31, 2023
This needle-like focus on serving the best to customers has improved the company’s overall performance making it one of the world’s largest retailers. Learn and Be Curious Amazon expects its people to be lifelong learners and interlink their knowledge with their present experiences and the problems they face.
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sick coworker says he can’t work alone
Ask a Manager
AUGUST 28, 2018
She works in retail and recently told me she felt too sick to work but couldn’t call in because her coworker, “Bob,” who has stage 4 cancer says he can’t work alone. And most importantly, I wonder if your friend is taking on way more of this problem than she should. From there, it’s her employer’s problem to solve.
it’s your Friday good news
Ask a Manager
OCTOBER 8, 2021
I worked hard, networked, worked on a few projects that went live amongst a few states, helped problem solve, asked for coaching opportunities, trained 6 new hire classes, created job aids, etc. My first real office job out of college was a customer service position that I took to escape retail.
update: how to discreetly job search when you have a nosy boss
Ask a Manager
DECEMBER 23, 2021
Plus, I was solving a structural problem for them in the easiest way possible. My upbringing also had shades of the toxicity I encountered in the working world (from my college jobs of fast food and retail, and later in nonprofits, to the job I was in when I wrote) so I didn’t know what was normal/healthy.
when is it OK to go over someone’s head?
Ask a Manager
JUNE 8, 2020
If he did get fired, it would be because there was already a serious pattern of problems. This isn’t like someone who goes all “let me speak to your manager” on a retail worker — you’ve been extraordinarily patient and given him multiple chances to respond to you, and this is a serious problem that warrants escalation.
my coworkers are going to my dad about problems with me, a parking kerfuffle, and more
Ask a Manager
DECEMBER 2, 2014
My coworkers are going to my dad about problems with me. ” If it becomes an ongoing issue, you might need to say something similar to the culprits, but I bet you can solve the whole thing if your dad refuses to participate in it. It’s five answers to five questions. Here we go…. You should address this directly with her.”
Smart training starts with smart hiring.
Ruby
FEBRUARY 8, 2022
A fair number of our own team members here at Ruby used to work in retail, hospitality, education, food service, and other careers that equipped them with strong customer communication skills. What skills does the right person have? Many excellent job seekers come from adjacent or even entirely different careers altogether.
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my manager’s boss wants us to complain about my manager to his face, inconsiderate meeting times, and more
Ask a Manager
APRIL 28, 2015
But you won’t be able to solve it if no one is willing to talk to her about it — there’s no magic elixir that you could give her or anything like that. And if no one will bring themselves to do it because she’s that awful, that fact is the bigger problem.). No, that’s not normal or reasonable.
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