McKensey

OCTOBER 10, 2024

As the global macroeconomic environment remains uncertain, retail banks should focus on the fundamentals of customer primacy and margin protection while embracing digital technologies and gen AI.

Retail 137

Retail Banking Technology 137

McKensey

OCTOBER 1, 2024

More sophisticated retailing could deliver substantial value to the airline industry—if technology, processes, and mindsets can be changed.

Retail 101

Retail Technology Logistics 101

McKensey

JULY 17, 2024

Frontline retail workers in the United States are still planning to leave the industry in droves. New data reveals how retailers can improve the frontline experience and retain employees.

Retail 129

Retail Planning 129

McKensey

OCTOBER 22, 2024

Grocery retailers across the Middle East and North Africa have weathered postpandemic headwinds. Nine trends shaping the sector point the way to new growth.

Retail 121

Retail 121

Spiceworks

JUNE 23, 2023

Learn about the importance of inventory data in retail personalization. The post How Inventory Data Can Boost Retail Personalization appeared first on Spiceworks.

Retail 167

Retail Learning 167

McKensey

SEPTEMBER 4, 2024

Retail investors are investing more of their capital in companies that have the highest market capitalizations. Intrinsic investors are taking a different approach.

Retail 123

Retail Finance 123

Vantage Circle

OCTOBER 18, 2024

A McKinsey study discovered that the turnover rate in the retail industry is 70% higher than in other industries. This alarming figure raises questions about the working conditions in retail sectors. Are retail employees truly motivated and committed to their workplace? Has this always been the case in the retail industry?

Retail 81

Retail Customer Service Sales Flexibility 81

McKensey

AUGUST 12, 2024

Some of retailers’ most pernicious operational problems can be solved with an end-to-end transformation. Here’s what they need to do.

Retail 122

Retail Problem-Solving 122

Spiceworks

JUNE 6, 2023

The post Three Proactive Measures to Safeguard Your Retail Business appeared first on Spiceworks. Discover how to safeguard your ecommerce business from bot attacks.

Retail 167

Retail 167

McKensey

NOVEMBER 3, 2023

Amid dramatic changes in the retail industry, the most successful companies will be those that undergo a full reset—by harnessing new technology, building ecosystems, engaging their workforce, and investing in private brands.

Retail 98

Retail Technology 98

McKensey

DECEMBER 19, 2023

For retailers, battling shrink requires a data-informed, collaborative, store-by-store approach. The payoff: higher profits and better customer experience.

Retail 119

Retail 119

McKensey

FEBRUARY 27, 2024

The physical shopping experience matters more than ever, says Value Retail founder Scott Malkin, whose company owns some of the world’s best-performing luxury shopping destinations.

Retail 110

Retail 110

McKensey

JUNE 4, 2024

To prepare for a world of lower fuel sales, forecourt retailers can harness advanced analytics and AI to increase revenues from electric vehicle charging and convenience.

Retail 131

Retail Sales 131

McKensey

NOVEMBER 9, 2023

The final stretch of an increasingly long holiday shopping season is critical for retailers, particularly as consumers focus on value and new shopping journeys.

Retail 132

Retail 132

McKensey

DECEMBER 14, 2023

Retailers face costly packaging supply constraints, making it harder to contend with consumer and regulatory pressure to be more sustainable. Four actions can help.

Retail 142

Retail Supplies 142

Work Life

OCTOBER 25, 2024

The law will apply to a broad swath of positions across industries including hospitality and retail, as long as a worker being seated doesn’t interfere with their ability to do the job. But if more states start to adopt these laws, it could help shift the culture of retail work in the U.S.—and However, in the U.S.,

Retail 96

Retail Legal 96

McKensey

SEPTEMBER 5, 2024

McKinsey senior partner Colleen Baum explains how real estate owners benefit from helping experiential retailers flourish.

Real Estate 87

Real Estate Retail Sales 87

Spiceworks

SEPTEMBER 20, 2023

The post How Generative AI is Redefining Customer Engagement in Retail appeared first on Spiceworks. Revolutionize your shopping experience with Generative AI, delivering personalized recommendations for every customer.

Retail 123

Retail 123

Sarah Levitt

MAY 17, 2024

Three recent — and distinct — retail experiences I had were so poor that they illuminated how very many opportunities for customer adherence and retention are […]

Retail 52

Retail Purchasing Sales Coaching 52

Spiceworks

MAY 3, 2023

The post 55% of Retail Chatbot Users Don’t Trust Chatbots To Resolve Their Issues appeared first on Spiceworks. Both users and business owners face various challenges related to traditional chatbots’ effectiveness.

Retail 100

Retail 100

ONEs Blog

JUNE 11, 2024

Offision , the leading plug-to-use smart office platform, made a grand feature launch of their Premium version for Taiwan Retail Partner. This feature launch event brought together Taiwan retail leaders and professionals to showcase the latest features in the Offision Premium version.

Retail 52

Retail Purchasing Technology Learning 52

Tanveer Naseer

DECEMBER 20, 2023

But an equally sizable number will still prefer the warmth and immediacy of physical stores, and will actively shop at brick-and-mortar retail stores if it means that human. Now that they can easily benefit from the convenience of online shopping, many customers will turn to e-commerce stores for their purchases. Click to continue reading

Retail 101

Retail Training Purchasing 101

McKensey

OCTOBER 31, 2024

Our October obituaries also include a staunch advocate for older adults, a surgical innovator, and an award-winning photographer who enabled many to see underserved communities through a new lens.

Retail 123

Retail 123

Work Life

SEPTEMBER 10, 2024

When two of the most powerful brands in retail and packaged foods last month ousted their CEOs , it signaled corporate boards are more ready to toss top executives before activist investors tell them to act. Consumer packaged goods and retail chiefs to August 31 have held the top job for 7.7 The tenure for U.S.

Retail 65

Retail Finance Sales Manufacturing 65

Great Place to Work

DECEMBER 15, 2023

The retail industry, like so many others, is undergoing significant transformation. From changing consumer expectations to evolving market dynamics, all retailers face new challenges, including staffing shortages and high employee turnover rates. Despite this shifting landscape, the retail sector is experiencing growth.

Retail 52

Retail Prioritization Food Reporting 52

All Work

JUNE 26, 2023

The lines between retail, hospitality, residential and workplace are blurring. The Retail Model at Work Whether it’s a customer or an employee, retail stores and the workplace are becoming singularly focused on the user, their experience and their journey through the space.

Retail 62

Retail Creativity Flexibility Flexibility 62

McKensey

OCTOBER 30, 2024

After several challenging years, South Africa’s grocery market appears to be turning a corner. What are the implications for grocery players?

Retail 73

Retail 73

McKensey

DECEMBER 4, 2023

Asian grocers and FMCG companies are dealing with the impact of inflation and changing consumer preferences. Our analysis highlights five trends, but the devil is in the details for each market.

Retail 121

Retail Planning 121

McKensey

JULY 31, 2024

Most emissions captured in the average retailer’s Scope 3 metric are generated via product value chains. These value chains can be decarbonized—but only with targeted multistakeholder actions.

Retail 97

Retail 97

Virgin Pulse Corporate Wellness

AUGUST 1, 2023

The health insurance industry has often been compared to retail regarding customer experience. While retail industries receive praise for their seamless experiences, health plans are burdened by complex systems that disrupt member experiences and drive up costs. Here’s how to do it.

Retail 52

Retail Planning Healthcare Mailing 52

All Work

DECEMBER 18, 2020

Workplace design can learn a lot from other industries, such as retail. Workplace designers can look to inspiration from the retail design sector to support reinventing the office hub for community, learning and culture. An ideal workplace has much in common with the experiential retail environment. Offer A Unique Experience.

Retail 67

Retail Technology Catering Promotion 67

McKensey

JULY 25, 2024

Our July obituaries also include a CEO and media mogul, an early transgender-rights activist, a Pritzker Prize–winning architect, and an astronaut whose work inspired the establishment of Earth Day.

Retail 124

Retail 124

Great Place to Work

SEPTEMBER 15, 2021

Inclusive benefits are key to closing equity gaps for retail and hospitality employees.

Retail 98

Retail 98

Great Place to Work

NOVEMBER 17, 2020

How Best Workplaces in Retail™ are supporting employees during COVID-19.

Retail 98

Retail 98

McKensey

SEPTEMBER 3, 2024

What does it take to create value in the intensely competitive retail industry—especially if you’re not a big retailer? A new analysis reveals what’s worked.

Retail 87

Retail 87

Insperity

JUNE 18, 2014

Are you still trying to schedule your retail employees using an Excel spreadsheet? But, there are ways to take the hassle out of retail scheduling with time tracking software. Because retail scheduling is typically in a state of flux, this capability helps to anticipate staffing issues. Does this sound familiar? Probably not.

Retail 100

Retail Software Payroll 100

Great Place to Work

APRIL 16, 2015

13 Retailers made the 2015 Fortune 100 Best Companies to Work For® list Try Googling “working in retail.” There is a lot of negative press about the experience of retail employees. There is a lot of negative press about the experience of retail employees.

Retail 91

Retail 91