Ruby

JULY 21, 2023

Does your business stay busy year-round…or do you have distinct busy and slow seasons? Seasonal business types include tax preparation, landscaping, holiday retailers, certain vacation resorts, and many others. If you’re in a business with predictable slow periods, congratulations! Another tactic?

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Maintenance Software Retail Computer 52

Ruby

AUGUST 16, 2021

Today, we’d like to shout out some of the other businesses that have built their brands by elevating their customers’ experiences and wowing the people they serve. Nordstrom Nordstrom is well-known in the retail world for its generous return policy and world-class customer service.

Customer Service 52

Customer Service Purchasing Problem-Solving Small Business 52

Ruby

FEBRUARY 1, 2022

Today, small business websites have replaced the need for consumers to flip through physical directories. As a home services business, you may think that website chat is for larger companies like banks or retail outlets. Here are just a few ways that 24/7 live chat specialists can help your business reach new heights.

Customer Service 52

Customer Service Retail Banking Communication 52

Ruby

JULY 18, 2023

Finding funding Small business loans are an option but require putting up collateral. Since law firms don’t get a lot of “walk-in” business like a retail store, you might think the geographic location itself isn’t that important…but it is! No training required. A line of credit might be a better bet.

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Legal Purchasing Software Advertising 52

Ruby

SEPTEMBER 30, 2019

When your call is routed to a call center, you know that you didn’t reach someone at the actual business. Call center teams are much larger than virtual receptionist teams (think 200 people versus 20) and tend to undergo less intensive training for each client they serve. They excel more as calling services than answering services.

Customer Service 52

Customer Service Real Estate Sales Automotive 52

Ruby

DECEMBER 10, 2019

Live chat specialists can be trained by experts in your company’s field, making them capable of handling the types of qualifying questions necessary to generate real leads. Specialists can be trained to gather specific data, answer questions throughout the process, and clarify any misunderstandings that may occur. Who uses live chat?

Customer Service 52

Customer Service Sales Banking Communication 52

Ruby

FEBRUARY 17, 2021

As a small business owner considering outsourcing to an answering service, likely one of the first considerations that comes to mind is “How much does an answering service cost?” They are a good option for businesses in high-sales industries with thousands of customers such as retail, automotive insurance, and telecommunications.

Automotive 52

Automotive Real Estate Sales Small Business 52

Ruby

MARCH 23, 2022

That said, affiliate marketing isn’t just for retailers—it can also be a great strategy for many service-oriented businesses, such as IT firms, marketing agencies, or (in our case) customer communication solution providers. Ruby's Affiliate Program Are you passionate about seeing small businesses thrive? Need an example?

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Ruby

DECEMBER 6, 2021

It’s not just the retail industry that endures extraordinary pressure and stress around this time of year. If you’re stretched thin, here’s another gift you can give your business, yourself, and the people you serve this holiday season: outsourced customer communication. The crowding and pushing make me wince.

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Mailing Customer Service Retail Supplies 52

Ruby

DECEMBER 6, 2021

It’s not just the retail industry that endures extraordinary pressure and stress around this time of year. If you’re stretched thin, here’s another gift you can give your business, yourself, and the people you serve this holiday season: outsourced customer communication. The crowding and pushing make me wince.

Customer Service 52

Customer Service Retail Supplies Controlling 52

Ruby

JULY 3, 2020

Katie Hurst, Ruby’s Director of Strategic Communications, takes the mic in this edition of Business Unusual, interviewing Nalini Prasad, Chief Strategy Officer at BluShark Digital , about the power of local marketing and the importance of Google My Business. Interested in getting more tips, tools, and resources for your business?

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Ruby

MARCH 25, 2021

Omnichannel tools include technology that integrates your web and live channels, tools that collect customer data (and make it available to your customer service agents), and platforms staffed by highly skilled and trained customer engagement professionals. Train your team and create buy-in. The same holds true for your business.

Customer Service 52

Customer Service Purchasing Technology Sales 52

Ask a Manager

DECEMBER 2, 2014

I’m a manager in training for a mid-size level retailer and am completely brand new to hiring, I have a concern regarding job applicants who check “no” on “may we contact your employer” for current employers. I work for a small business that provides home health care. That’s seriously all we want.

Problem-Solving 34

Problem-Solving Retail Banking Small Business 34

Ask a Manager

JUNE 27, 2017

I am the owner of a small business specializing in bridal hair and makeup services. The trip was for me to meet members of our team that work in the London office and for some additional training in my role, although it would technically be possible for me to have that training in my home office. Here we go….

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Interviewing Consulting Networking Retail 21

Ask a Manager

MARCH 13, 2018

The only job I’ve ever had was a part-time position in a very small business — and by “small,” I mean eight employees max, counting myself and the owner. I held the job for seven years, from when I was hired during high school until it went out of business two years ago. She asked me to help.

Mailing 20

Mailing Retail Interviewing Finance 20

Ask a Manager

SEPTEMBER 21, 2022

Several years ago I was working in a retail job that involved services for customers (a jewelry counter that also offered watch battery replacement and band changes/resizing). I work in HR for a company that includes jobs that are very entry-level, think retail, quick-service restaurants, roles like that.

Interviewing 38

Interviewing Salary Problem-Solving Sales 38

Vantage Circle

MAY 6, 2024

Learning and Development : Includes training modules, skill assessments, and resources for career growth. ” (Source: G2 ) Cons The higher learning curve for complex features requires dedicated training for optimal usage. Pricing is a bit higher compared to some competitors, especially for smaller businesses.

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Software Onboarding Payroll Prioritization 107

Vantage Circle

MAY 6, 2024

Learning and Development : Includes training modules, skill assessments, and resources for career growth. ” (Source: G2 ) Cons The higher learning curve for complex features requires dedicated training for optimal usage. Pricing is a bit higher compared to some competitors, especially for smaller businesses.

Software 52

Software Onboarding Payroll Communication 52

Success

FEBRUARY 15, 2022

In the hopes of healing her own life, she sought training in coaching, nutrition, fitness and mindfulness, and her goal became to teach others how to balance a thriving career, body and mind. With his StreetLevel Leadership website and mindset training, Davis has been able to mold professionals. Elena Cardone. Anaida Deti.

Real Estate 124

Real Estate Coaching Mentoring Sales 124

Success

MARCH 19, 2025

A successor plan is key to making sure your business has long-term success and continuity. Without a plan to fill a vacant role with a properly trained person, you could be left scrambling if a critical employee leaves the business at an inopportune time. He and his team also use absences to strategically train.

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Planning Bookkeeping Leadership Training 92

Work Life

JANUARY 16, 2024

” Dozens of prominent companies have already been targeted, as well as a wide array of diversity initiatives, including fellowships, hiring goals, anti-bias training, and contract programs for minority- or women-owned businesses.

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Legal Retail Pharmaceutical Transportation 110

Ruby

NOVEMBER 2, 2022

Oliver Wyman found a notable trend among American employees who quit their jobs in warehouses, manufacturing, hospitality, and other hourly positions during the pandemic: more than a tenth pursued training for new jobs and changed their occupations. Small businesses are usually forced to get crafty.

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Small Business Salary Manufacturing Customer Service 52

Work Life

MARCH 18, 2025

Workplace training platform Diversio, meanwhile, is fighting back against the anti-DEI movement by helping companies around the globe benchmark inclusion across their industries. businesses are technically considered small businesses. Chamber of Commerce, 99.9% of all U.S.

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Payroll Bookkeeping Retail Onboarding 40

Success

FEBRUARY 4, 2025

As an experienced board member and classically trained senior executive, she has spent the last decade propelling unicorn tech companies, leading P&Ls over $1 billion and managing teams of over 400. DesBoine-Murrays expertise in high-end placements spans almost 25 years and places emphasis on training, advocacy and continual support.

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Influencing Automotive Real Estate Leadership 105