Insperity

OCTOBER 21, 2014

The employee with the winning personality, most brownie points or killer wardrobe might not necessarily be the one making the most sales, producing the best products or keeping the most customers happy. So, an eye on the actual business numbers is critical in focusing the rest of your efforts correctly. Remove their roadblocks.

Sales 150

Sales Coaching Customer Service Small Business 150

Insperity

FEBRUARY 24, 2015

All the time and money you spent hiring, training and growing your people suddenly becomes a gift to your competition. If you have employees who are tied to sales, consider offering them commission on top of their base salary. No one said break-ups were easy. It can be a detrimental setback when your top employees leave.

Transportation 270

Transportation Flexibility Flexibility Insurance 270

Ruby

NOVEMBER 9, 2023

It happens during the third of five stages of small business development—the success stage! Growth is the goal for most small businesses. More sales, more profits, more market share. At Ruby , we provide businesses with highly-trained, vetted professionals who integrate virtually with any team.

Small Business 52

Small Business Advertising Customer Service Training 52

Ruby

MAY 17, 2019

In theory, sales should be easy. A customer wants something, your business has that something, and so you sell it to them. In reality, of course, selling is almost never that easy—especially for a small business. By increasing sales friction. What is sales friction? How does live chat reduce sales friction?

Sales 52

Sales Customer Service Training Small Business 52

Ruby

OCTOBER 10, 2023

Has anyone ever mentioned how important you and your fellow small businesses are to your community? Small businesses not only lend local flavor to the towns and cities they operate in, but they’re also the economic backbone of countless neighborhoods! Provide free consultations to fellow small businesses.

Small Business 52

Small Business Sales Food Promotion 52

Insperity

JANUARY 14, 2020

Instead, the themes produced in the SWOT analysis inform and are weaved into: Overall business strategy Department goals and objectives Individual employee goals and objectives Change management plans Marketing and sales plans Legal strategy Hiring and training initiatives. Benefits of performing a company SWOT analysis.

Prioritization 221

Prioritization Planning Technology Controlling 221

BMT Office Administration

MARCH 13, 2024

The same is true for companies with any type of mobile employees (sales, field service, etc.), They Get Rid of Cumbersome Paperwork Small businesses that are still doing manual payroll deal with mountains of paperwork, including employee schedules, time cards, odometer readings, and more.

Payroll 147

Payroll Software Small Business Construction 147

Insperity

FEBRUARY 24, 2015

All the time and money you spent hiring, training and growing your people suddenly becomes a gift to your competition. If you have employees who are tied to sales, consider offering them commission on top of their base salary. No one said break-ups were easy. It can be a detrimental setback when your top employees leave.

Transportation 181

Transportation Insurance Flexibility Flexibility 181

Success

SEPTEMBER 22, 2023

Three in four small business owners report that they are interested in using it in their business. Yet, 46% say they have a beginner’s level of understanding of what it can do for them, according to a poll of 480 businesses across the U.S. The age of AI is here. by Constant Contact.

Cleaning 122

Cleaning Data Entry Sales Consulting 122

Ruby

OCTOBER 20, 2021

Here are a few ways to use website chat as a way to boost sales: 1. In numerous respects, your website is a lot like your lobby or storefront—it’s many people’s first impression of your business. Live chat specialists are trained to proactively address sales situations early and effectively. That platform?

Sales 52

Sales Healthcare Consulting Legal 52

Go Burrows

OCTOBER 2, 2022

In this episode of The Leader Assistant Podcast , Jamie shares her career journey and talks about dismantling the stigma around support roles, rethinking administrative structure in small businesses, and restoring respectability to the assistant role. Jamie is passionate about breaking down barriers and creating opportunities.

Construction 90

Construction Leadership Small Business Project Management 90

Insperity

NOVEMBER 10, 2014

As a small business owner or office manager, you’re likely already spread thin. As we’ve all become interconnected through technology and the Internet, it’s now easier than ever for small businesses to operate beyond state borders. Doing payroll is yet another task on your list of responsibilities. 015% higher tax rate.

Payroll 100

Payroll Software Mailing Administrative Assistance 100

Work Life

AUGUST 14, 2024

For example, we have a monthly sales report that requires consolidating data from multiple sources, cleaning the data, and creating pivot tables. Now my team can use the hours saved to conduct a deeper analysis of sales trends and opportunities. Peter Wuensch , V.P. Balancing limited resources with endless tasks can be challenging.

Software 98

Software Maintenance Sales Communication 98

Success

OCTOBER 5, 2021

The authors also pay special attention to online reviews and social media along with more traditional sales and support techniques. From turning complaints into positive reviews to employee hiring and training, this book will assist you in creating a company with customer service as its foundation. The Customer Communication Formula.

Customer Service 98

Customer Service Mailing Advertising Communication 98

Vantage Circle

JULY 29, 2022

Typical Customers: Small Businesses. Mid-size Businesses. Price: Contact the Sales team for details on pricing. Typical Customers: Small Businesses. Mid-size Businesses. Typical Customers: Small Businesses. Mid-size Businesses. Typical Customers: Small Businesses.

Payroll 98

Payroll Onboarding Small Business Software 98

Work Life

SEPTEMBER 6, 2024

For example, in some high-poverty sub-Saharan African countries, as many as two out of three adults operate or are in the process of starting their own business. Such small businesses are arguably the backbone of many developing economies, where over 50% of the population can be in poverty.

Bookkeeping 95

Bookkeeping Logistics Mentoring Technology 95

Ruby

MAY 7, 2024

How do virtual receptionists make life easier for one-person businesses? Small businesses = tight budgets. Every call could mean a new client or a significant sale. Between the salary, taxes, benefits, training, and equipment costs, the “true employer cost” of an in-house receptionist goes as high as $53,900 a year.

Customer Service 52

Customer Service Small Business Equipment Sales 52

Success

SEPTEMBER 11, 2022

After his junior year, Carnegie heard there was big money in sales, and landed a job in South Dakota with Armour & Company earning $17 a week. Carnegie said his courses were designed to train adults, through experience, to think on their feet and express their ideas with more clarity, effectiveness and poise.

Influencing 98

Influencing Mailing Banking Mentoring 98

Ruby

DECEMBER 31, 2014

They serve to solve the issues facing small businesses everywhere. For small businesses, initial success and subsequent growth in customer management can mean an ever-growing number of calls, more than can be personally handled. Remote receptionists can help businesses save money.

Customer Service 52

Customer Service Small Business Sales Flexibility 52

Ruby

SEPTEMBER 30, 2020

Jill McKenna: Another thing you said that is probably one of the most exciting realizations to come out of all this for me is just for small businesses is the fact that the talent pool now opens up. So I think understanding how do you train virtually. That combination of that really advances the training.

Delegation 52

Delegation Banking Training Sales 52

Ruby

DECEMBER 4, 2023

With faceless e-commerce giants sucking up consumers like black holes, small business owners shouldn’t try to fight fire with fire in such a competitive landscape. Training ensures your team is up-to-speed on how you want things done—and recurring training helps them stay up-to-date on any changes you need them to implement.

Small Business 52

Small Business Training Sales Learning 52

Ruby

JANUARY 13, 2021

We’ve talked to thousands of small business owners and entrepreneurs who use live chat and gotten to the best practices. Train Your Live Chat Agents If the person assigned to live chat is not knowledgeable about your products or service they might deliver a sub-par service experience. At some point, you have to sleep.

Software 52

Software Sales Purchasing Small Business 52

Ruby

OCTOBER 11, 2019

If there’s a box in the corner offering live customer support, you can be confident the business is experiencing better than average customer service, conversion, retention, and satisfaction. The benefits of live chat for businesses are numerous. Many small businesses use live chat to expand customer service while saving money.

Customer Service 52

Customer Service Sales Problem-Solving Communication 52

Ruby

NOVEMBER 13, 2020

All year, small business owners have exemplified this trait. Faced with the COVID-19 pandemic and the various turmoil 2020 has wrought, small business owners have found new ways to continue serving their customers and clients. If you do business online, live chat is essential. 2020 has been a hell of a year.

Creativity 52

Creativity Small Business Real Estate Customer Service 52

Ruby

MARCH 24, 2016

In the end, that comes down to a business: a 10-person company with a small sales team is going to have very different needs from a three-person accounting firm, which is going to be different from a one-person solopreneur operation. What type of business should use VoIP? Is your small business fully mobile?

Small Business 52

Small Business Customer Service Sales Coaching 52

Success

OCTOBER 2, 2024

I establish my LLC and start calling myself a small business owner of a marketing and media company. This level of flexibility means that on Friday mornings, I go garage-saling with my mom and kids for retro purses and new toys. But I was one all along, right? Have a toxic boss? Not with freelancing. Early afternoon 4 p.m:

Creativity 98

Creativity Coaching Cleaning Delegation 98

Ruby

APRIL 10, 2024

Nobody likes answering mundane questions about themselves, but it’s even worse when the business’s customer service representative acts like they’ve never done an intake before. Have your process down pat and make sure your team is trained. It takes practice, which is something many small businesses don’t have time to invest in.

Customer Service 52

Customer Service Small Business Onboarding Purchasing 52

Ruby

JUNE 6, 2023

It’s easier than ever to outsource work to experienced freelancers and contractors who can support your small business remotely. They want flexibility and freedom of choice…so maybe your business should look for such qualities, too. Training Magazine notes that midsize companies allocate nearly $1.3

Insurance 52

Insurance Onboarding Training Small Business 52

Ruby

OCTOBER 25, 2022

If you’re a small business owner, you know just how much of an electro-pestilence, a robo-scourge, a techno-travesty, robocalls can be. First, we’ll get more granular with what the threat actually looks like, especially to small businesses and those trying to be productive within them. And *sigh* here we are.

Small Business 52

Small Business Training Multitasking Equipment 52

Ruby

SEPTEMBER 30, 2019

Call centers are large operations that specialize in sales, marketing, and customer support over the phone. They’re used by businesses that need to handle a high volume of low-complexity calls at once—as quickly as possible. When your call is routed to a call center, you know that you didn’t reach someone at the actual business.

Customer Service 52

Customer Service Real Estate Sales Automotive 52

Ruby

JUNE 22, 2020

A business continuity plan is how a restaurant chain like Waffle House is able to stay open in the midst of hurricane season , or how a company like Amazon realigns its logistics to manage supply and demand in a pandemic. But business continuity plans aren’t just for national and multinational brands. Train, train, and train some more.

Planning 52

Planning Supplies Equipment Logistics 52

Ruby

NOVEMBER 23, 2021

Despite appeals from retailers big and small for customers to get their shopping done early this year, the National Retail Federation is projecting that holiday sales from November to December will grow by 8–10% from last year. Plus, of course, it can also result in a lost sales opportunity. Triple bummer. Practice empathy.

Retail 52

Retail Supplies Sales Customer Service 52

Go Burrows

OCTOBER 29, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. And so that naturally translated into my career, my parents owned a small business.

Delegation 86

Delegation Multitasking Networking Food 86

Ruby

DECEMBER 10, 2019

It means business opportunity. Any business looking to grow should consider using a live chat service. In fact, live chat might be the most important sales and customer service channel today. Overcome sales objections. Sales and marketing teams use live chat to generate interest and turn prospects into customers.

Customer Service 52

Customer Service Sales Banking Communication 52

Ruby

FEBRUARY 8, 2024

But with all the responsibilities small businesses juggle daily, handling every call right might seem impossible. That’s why Ruby’s virtual receptionists are so popular (with over 14,000+ small businesses served and counting). We’ll make sure no opportunity for personalization, follow-up, or sales is missed.

Customer Service 52

Customer Service Small Business Sales Software 52

Ruby

DECEMBER 21, 2022

Just as we all could use a reminder to live, laugh, and love from time to time, we also shouldn’t overlook the importance of networking for small businesses. That’s an issue for growing businesses, especially when you consider how intimidating most networking events can be. But that doesn’t mean there isn’t truth behind it.

Networking 52

Networking Small Business Food Sales 52

Ruby

JULY 14, 2021

The shortage includes a dearth of candidates for highly technical positions in the fields of operations/logistics and manufacturing/production as well as countless unfilled roles that emphasize communication—jobs in areas such as customer service, office administration, and sales/marketing. Did I mention our award-winning training?

Customer Service 52

Customer Service Logistics Problem-Solving Manufacturing 52