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Technology has transformed the customer journey, and self-service options are now prevalent in nearly every industry. Think about it: Instead of waiting indefinitely on hold for the next available agent, travelarrangements can be done with the click of a few buttons online. It also allows for personalized sales to help convert.
It even has an automated itinerary feature for sharing key information with your travelers. You book the travelarrangements and forward confirmation emails to TripIt ?. This tool will change the way you handle travel expenses. Concur features integrated technology that revolutionizes the way you track travel expenses.
Do you need specialized technology , knowledge or skills that are not in your wheelhouse? Speak to their customers and service/product delivery team members, not just sales and leadership. Ask yourself these questions to determine whether outsourcing is a good fit for your company. Do they take away from your core business?
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